Policy Statement
It is the policy of Surgical Specialty Center of MN for patients to pay or make a payment after receiving a billing statement within 30days.
Procedure
- Patient Billing
- All patients have the opportunity to contact SSCM regarding payment arrangements within 30days of receiving their statement.
- Patients with no active insurance coverage are required to pay for their procedure in full prior to the day of service. Patients will be refunded or billed the difference if the procedure changes from what has been estimated prior to the day of service.
- Payer Discrepancy
- If a claim is denied or unprocessed due to a SSCM error, we will not charge the patient more than their original responsibility.
- If a claim is denied for other reasons beyond SSCM control, we will follow up with the payer and the patient. If the issue cannot be resolved after reasonable efforts, the patient may be billed for the balance owed.
- Patient Collections
- At least 2 statements are mailed to the patient to the current address on file. It is the patient/guarantor’s obligation to provide a correct mailing address at the time of service or upon moving.
- If no payment is received after 45days our collections process will begin.
- Customer Service
- Our billing office hours are: 8:30am-4:00pm M-F if you may have any questions or concerns. Your calls are important to us please leave a message and someone will address your concerns in a timely manner.
- We ask that you call your insurance to make sure SSCM is in your network. We also strongly encourage you to contact your insurance if you have concerns about what you are being billed.